{"id":42439,"date":"2026-06-04T10:16:00","date_gmt":"2026-06-03T21:16:00","guid":{"rendered":"https:\/\/www.drivingtests.co.nz\/resources\/?p=42439"},"modified":"2026-06-04T12:25:54","modified_gmt":"2026-06-03T23:25:54","slug":"what-a-good-fleet-road-rage-policy-looks-like-and-how-to-ask-for-one-if-yours-doesnt-have-one","status":"publish","type":"post","link":"https:\/\/www.drivingtests.co.nz\/resources\/what-a-good-fleet-road-rage-policy-looks-like-and-how-to-ask-for-one-if-yours-doesnt-have-one\/","title":{"rendered":"What a good fleet road rage policy looks like (and how to ask for one if yours doesn&#8217;t have one)"},"content":{"rendered":"\n<p>Most fleets have a vehicle policy. Most of those policies cover speeding, alcohol, dashcam use, and accident reporting. Far fewer cover what to do when another driver targets one of your drivers, or what the fleet&#8217;s expectations are when one of its drivers loses their temper at the wheel. That gap is a problem for both the driver and the employer.<\/p>\n\n\n\n<p>The Health and Safety at Work Act 2015 frames the vehicle as a workplace, and road rage as a hazard the PCBU has obligations to identify and manage. A documented road rage policy is the most straightforward way to demonstrate that the health and safety obligations are being met. Without one, the employer is exposed; without one, the driver is exposed.<\/p>\n\n\n\n<p>Here&#8217;s what a workable fleet road rage policy contains.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Definitions. <\/strong>The policy has to start by being clear about what counts. Aggressive driving, road rage, retaliation, and confrontation are different categories with different consequences. The policy should distinguish between them so that drivers know which is which and managers respond consistently.<\/li>\n\n\n\n<li><strong>Driver behaviour expectations. <\/strong>The policy has to state what drivers must not do. Don&#8217;t engage with aggressive drivers. Don&#8217;t film other drivers while driving. Don&#8217;t get out of the vehicle to confront another driver. Don&#8217;t follow another driver to obtain a registration. These rules should be specific enough that a driver knows the line, and a manager knows when it&#8217;s been crossed.<\/li>\n\n\n\n<li><strong>What drivers should do. <\/strong>The other half of the policy is the positive instruction. If you&#8217;re targeted, disengage. If you feel threatened, call 111. If an incident has happened, report it to dispatch immediately. If footage needs preserving, do this. The policy should describe the steps in enough detail that a driver under stress can follow them.<\/li>\n\n\n\n<li><strong>Employer obligations. <\/strong>The policy needs to say what the employer commits to as well. Training, like this course, is one. Confidential reporting channels are another. Access to support services after an incident, such as EAP, counselling, or a paid period out of the cab if needed, is a third. Without the employer&#8217;s side of the deal in writing, the policy reads as one-way, which it shouldn&#8217;t be.<\/li>\n\n\n\n<li><strong>Reporting and recording. <\/strong>The policy should specify the reporting flow. Who is the first point of contact at the time of the incident? Who follows up later? What information is captured and stored, and for how long? A good policy ties into the Privacy Act 2020 obligations the employer already has.<\/li>\n\n\n\n<li><strong>Dashcam procedure. <\/strong>Most fleets have dashcams. The road rage policy should reference the dashcam policy and specify what triggers footage preservation, who can access it, and how long it&#8217;s kept after an incident.<\/li>\n\n\n\n<li><strong>Disciplinary framework. <\/strong>What happens when a driver breaches the policy. This shouldn&#8217;t read as a threat. It should read as a fair process. First incident, second incident, gross breach. Both the driver and the manager should know the framework in advance, not discover it after the fact.<\/li>\n\n\n\n<li><strong>Review cycle. <\/strong>The policy should be reviewed regularly. Quarterly is overkill; annually is reasonable. The review should look at incidents from the last period, identify patterns, and update the policy if patterns suggest the current version isn&#8217;t fit for purpose.<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.drivingtests.co.nz\/resources\/wp-content\/uploads\/2026\/06\/Road-Rage-Policy-Template-v2.docx\">Download our road rage policy template here.<\/a><\/p>\n\n\n\n<p>If your employer doesn&#8217;t have a road rage policy, raising it isn&#8217;t difficult. The HSWA 2015 framing is the lever. &#8220;We don&#8217;t have a documented approach to road rage as a workplace hazard. Other fleets are doing this. What&#8217;s our position?&#8221; That&#8217;s enough to start the conversation. Most H&amp;S managers welcome the prompt because road rage is the kind of hazard that sits on their risk register without any clear control measures attached to it. A documented policy is the control measure they&#8217;ve been meaning to write.<\/p>\n\n\n\n<p>What the policy is worth to the business is bigger than the cost of writing it. A single viral incident with a branded vehicle can cost a company more in reputational damage than years of fleet operating costs. A documented policy, with training behind it, gives the company the standard they can point to when an incident does happen. It doesn&#8217;t prevent the incident. But it changes the position the company is in afterward.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most fleets have a vehicle policy. Most of those policies cover speeding, alcohol, dashcam use, and accident reporting. Far fewer cover what to do when another driver targets one of your drivers, or what the fleet&#8217;s expectations are when one<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.drivingtests.co.nz\/resources\/what-a-good-fleet-road-rage-policy-looks-like-and-how-to-ask-for-one-if-yours-doesnt-have-one\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[352],"tags":[],"class_list":["post-42439","post","type-post","status-publish","format-standard","hentry","category-fleet-drivers"],"_links":{"self":[{"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/posts\/42439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/comments?post=42439"}],"version-history":[{"count":3,"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/posts\/42439\/revisions"}],"predecessor-version":[{"id":42459,"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/posts\/42439\/revisions\/42459"}],"wp:attachment":[{"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/media?parent=42439"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/categories?post=42439"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.drivingtests.co.nz\/resources\/wp-json\/wp\/v2\/tags?post=42439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}